Workers Compensation Third Party Administration

Claim Strategies specializes in the management and administration of Workers’ Compensation Claims. We offer personalized, efficient and result oriented claims management and cost containment strategies to our clients. With a comprehensive Total Program approach, we deliver Best in Class service, focusing on claims management rather than claims handling.

Our Claims Handling Process

Customizable to each clients’ goals and objectives, Claim Strategies works to create a customer-centric claims experience by offering elite services such as:

  • Claims Service Standards

    Personalized service that begins with contacting the employer, injured worker, and treating physician within 24 hours of assignment. Caseloads for Claim Strategies personnel are well below the industry standard allowing our team to thoroughly investigate and manage every claim. Conducting regularly scheduled claim review meetings with clients is our way of maximizing communication between our team and our valued customers.

  • Medical Cost Containment

    Innovative administrative techniques to ensure the true cost of services provided are paid for. Our strategies related to medical cost containment average cost savings for our clients in excess of $4,000,000 annually.

  • Litigation Management

    By working closely with our selected qualified compensation attorneys, Claim Strategies works tirelessly to deliver favorable claim resolutions and reduce the litigation expenses for our clients.

  • Claims Management Services

    Developing specialized Managed Care Treatment Networks, Medical Expense Verification, Best In Class Reserve Setting practices, efficient Claim Payment processes, effective Rehabilitation & Job Placement services, and a culture for aggressive Subrogation Recovery are just some of the Claims Management Services Claim Strategies has to offer.

Workers Compensation Claims Consulting Services

Claim Strategies employs a team of experienced Workers Compensation Adjusters offering comprehensive consulting services on your lost time claims. Our consultants are focused on building a customer-centric Claims Management Experience that is tailored to each client. Our team will work with you to develop a personalized plan focused on saving you premium dollars.

Our service package includes:

  • Collaboration with your insurance carrier to streamline claim handling
  • Proactive management of lost time claims
  • Analysis of reserve accuracy
  • Experience Modification projections
  • Annual review of lost time reserves prior to experience modification calculation
  • On-Site claim reviews

Multi-Line Third Party Administration

Claim Strategies offers comprehensive claims administration and management for various lines of business including General Liability, Professional Liability, Excess Liability, Auto Liability and Auto Physical Damage. We value our client’s opinions and regularly communicate claim status’ and settlement discussions in order to solicit client input. Maintaining a close professional relationship with our customers sets us apart from our competitors.

Our licensed claims professionals adhere to Top Notch adjustment standards including:

  • Comprehensive Coverage Reviews
  • Thorough Claim Investigations
  • Expense Management
  • Consistent Communication
  • Superior Liability and Settlement Negotiations

In addition to our Top Notch claims management, our investment in technology allows us to offer weekly, monthly and quarterly reporting, benchmark data and client access to our claims management system. By maximizing technology and our superior claims management standards, Claim Strategies offers our clients a TPA service that is oceans apart from our competitors.

Subrogation Recovery

Claim Strategies provides Subrogation Recovery Services to Public Utility Organizations, Municipalities and other self-insured entities when property is damaged by a third party. Using top notch adjustment techniques, our Subrogation Specialists provide a seamless recovery from start to finish achieving a 96% recovery rate on behalf of our clients. In addition, using industry specific benchmark date, we provide invoice analysis for our customers to maximize recovery.

Why choose Claim Strategies?

We differentiate ourselves by offering:

  • Elite negotiation skills
  • Specialization in municipal and self-Insured subrogation
  • Outstanding customer service
  • Exceptional recovery results


Claim Strategies provides local municipalities with consultative services for the management of Police and Fire Injured-On-Duty and Disability claims.

These services include:

Claims Management

Assistance with the administration and management of Injured on Duty and Disability claims in accordance with department policies, collective bargaining agreements and Section 45-19-1 of the general laws of the State of Rhode Island.

Provider Coordination

Claim Strategies coordinates with medical providers to ensure appropriate care and treatment for the injured party. We go above and beyond to make sure our service men and women are seen by quality providers who balance patient wellness with an emphasis on getting the employee back to work when appropriate.

Independent Medical Exams

We offer recommendations for the selection of physicians to perform independent medical examinations. Our network of qualified physicians provide detailed examinations and reports so that we can develop a plan to get the employer back to baseline and back to work.

Collective Bargaining Agreements

We understand the unique challenges of administering Injured on Duty claims. Our consultants provide assistance with interpretation of collective bargaining agreements and contracts as they relate to injuries while on duty as well as the Disability Pension and Medical Arbitration process.

Contact Us


Jennifer Salpietro, Senior Vice President

jennifer-salpietroJennifer Salpietro is a Senior Vice President at Claim Strategies who has focused on advocating for clients and ensuring excellence in claims service for nearly 20 years. Jennifer joined the firm in 2000 and has been managing a claims department since 2011. She is a Licensed Insurance Advisor (LIA) and has 10 years of experience working with Risk Retention Groups providing Third Party Administrative services. Jennifer is an active member of the Travelers Agency Advisory Council, Assurex Claims and Loss Control Planning Committee and the AIG Advisory Board. As department manager, Jennifer oversees both the operation and sales divisions of Claim Strategies. With a wealth of industry experience across all lines of business, she offers our clients and employees extraordinary leadership. Jennifer holds a B.A. in Political Science from Providence College.

James Arnold, Vice President

james-arnoldJim Arnold is Vice President and Operations Manager at Claim Strategies with over 36 years of industry experience. Jim joined Claim Strategies in 1993 as the Medical Cost Containment Supervisor. He was named Manager in 1995 and has held various other leadership positions with the firm. Jim possesses a wealth of industry experience including medical rehabilitation, medical insurance, claims management, medical coding and subrogation recovery. His attention to detail and dedication to process improvement has laid the foundation for significant growth and expansion opportunities at Claim Strategies. Jim was certified by the Self-Insurance Unit of the Department of Labor, Division of Workers’ Compensation in 1993.

Nichole Magnifico, Assistant Vice President

nichole-magnificoWith over a decade of claims experience, Nichole joined the firm in 2014 as a Senior Claims Consultant. At the time of hire, Nichole was responsible for administering the Third Party Administration claims as well as providing commercial and workers compensation consultation services. Her excellent conflict resolution skills resulted in her quickly being promoted to Assistant Claims Manager in 2016. She continues to specialize in commercial insurance and workers compensation and now oversees the Subrogation Recovery Division of Claim Strategies. Nichole is a licensed claims adjuster. She graduated from Rhode Island College with a B.A. in Political Science & Anthropology and obtained her CPCU designation in 2016.

Karen Kenney, Claims Management Consultant

karen-kenneyWith over 22 years of experience in the Workers Compensation Industry, Karen Kenney brings a wealth of knowledge to Claim Strategies. Karen concentrates on the healthcare industry, earning the trust of both our clients and their injured employees. Karen works tirelessly to thoroughly investigate each claim while providing top notch customer service to our customers. Karen is a licensed workers compensation adjuster. She earned her AIC designation in 2009 and continues to expand her insurance knowledge with additional industry courses.

Donna Alexander, Claims Management Consultant

donna-alexanderWith over 34 years of industry experience, Donna has been an essential member of the Claim Strategies team for nearly 15 years. Donna’s core responsibilities include administering and managing lost time claims for the healthcare, eldercare, education and religious industries. Her superior customer service and attention to detail has driven her reputation for excellence. In addition to earning her Associate’s Degree in Legal Studies, Donna has also earned her SCLA and AIC designations and is a licensed workers compensation adjuster.

Donna Searles, Claims Specialist

Donna oversees the Injured On Duty program at Claim Strategies. With an extensive background in both law enforcement and claims, Donna is uniquely qualified to provide professional consultation services to police and fire districts in the region. Donna worked for the Providence Police Department for 23 years where she held various positions including Commanding Officer of the Human Resources Bureau. Donna joined the Beacon Mutual team in 2001 as a municipal claims specialist where she administered injured on duty claims for dozens of municipalities in Rhode Island. In 2011, Donna joined Claim Strategies where she provides organizational support in addition to administering the Injured On Duty program for multiple municipalities in Rhode Island. She provides her clients with professional expertise and has earned respect among the police and fire chiefs as well as the injured workers. Donna earned her Bachelor’s degree from Bryant University and her Master’s degree from Salve Regina University.

Paul Ricciardi, Claims Management Consultant

paul-ricciardiJoining Claim Strategies in 2014, Paul brought with him 15 years of countrywide workers compensation experience. Paul currently specializes in manufacturing, eldercare and municipal claims adjustment. Paul’s ability to quickly resolve ordinary claims and pro-actively manage catastrophic claims sets him apart from most claim adjusters. He offers top notch customer service to each and every client with an emphasis on communication and effective claim resolution. Paul is a graduate of the University of Rhode Island with a B.A. in Journalism. He presently holds his LPCS designation and is a licensed workers compensation adjuster.

Ann Marie Tortolanni, Claims Management Consultant

ann-marie-tortolanniAnn Marie has over 20 years of experience adjusting workers compensation claims. She joined the Claim Strategies team in 2013 providing claims management services to large scale clients with a concentration on the healthcare industry. Ann Marie’s greatest asset is her ability to communicate and establish rapport with all parties to a claim which allows her to effectively facilitate favorable claim resolution. Our clients can trust that each claim will be thoroughly investigated by Ann Marie and that she will offer sound advice to effectuate the best business decision possible while following the letter of the law for each venue. Ann Marie maintains her workers compensation adjuster’s license.

Rita Van Gyzen, Claims Specialist

rita-van-gyzenWith over 37 years of industry experience, Rita provides administrative support to Claim Strategies with a specialization in medical bill auditing. Rita graduated from the Sawyer School of Business and has since taken numerous industry courses and certifications. With a commitment to excellence, Rita is a valuable member of the claims team providing dependable support to Claim Strategies.

Skylar Paris, Claims Specialist

Skylar joined the firm in July 2017 and is concentrating in commercial lines of business. As a Claims Specialist, Skylar’s primary responsibility is to advocate on behalf of our customers to effectuate a positive claims experience. With 10 years of subrogation experience, Skylar has a proven track record of efficient and effective claims management with exceptional recovery results. Skylar’s background includes recovery in the following concentrations: Municipal, Non-standard carrier, Auto recovery, No Fault/Medpay. In addition to subrogation recovery, Skylar also served as an arbitration panelist for Arbitration Forums where she resolved carrier to carrier conflicts. Skylar is a licensed claims adjuster and is currently pursuing her AIC designation.

Gilda Pereira, Claims Specialist

gilda-pereiraWith over 38 years of claims experience and multiple insurance designations, Gilda is an incredible asset to the firm. Specializing in large commercial accounts, Gilda goes above and beyond to promote the needs of our clients. In addition to client advocating, Gilda also provides coverage interpretation and facilitates the resolution of complex claims across all lines of business. Prior to joining the firm in 2001, Gilda worked as a Senior Claims Representative for Aon Risk Services in Providence, RI. Gilda currently maintains her adjuster’s license, broker’s license as well as her CPCU, ARM, AIC, AU, AMIM and SCLA designations.

Patricia Knight, Claims Specialist

patricia-knightPatricia joined the firm 26 years ago and has served as an advocate for both personal and commercial customers alike. Patricia possesses a wealth of industry knowledge and has earned her AIC and CISR designations in addition to maintaining her broker’s license. She provides a superior level of service to her clients, going above and beyond to bring their claims to a favorable resolution. Patricia graduated from Southeastern Massachusetts University with a B.S. in Business Management and is currently working towards her CPCU designation.

Marni Pinelli, Claims Coordinator

marni-pinelliMarni oversees the claims administration for our personal lines and private client group customers. In addition to filing claims, Marni also provides coverage interpretation, advocating and guidance to each customer. Marni graduated from Rhode Island College with a B.A. in Anthropology. Although she joined the firm in 2015, Marni has 8 years of experience in the insurance industry. Marni is currently working towards her AIC designation.

Justin Williams, Claims Specialist

justin-williamsA licensed claims adjuster, Justin joined the firm in 2016. Justin was previously employed with The Hanover Group where he adjusted auto and liability claims. At Claim Strategies, Justin specializes in providing coverage analysis and consultation for our construction, marine, non-profit and hospitality clients. Justin works closely and diligently with clients for favorable results in coverage and amicable resolution of claims. This creates a needed and valued level of trust, which benefits not only the clients but their employees. Justin graduated from the University of Massachusetts with a B.A. in Political Science and a minor in Philosophy. He is currently working towards his CPCU designation.

Jennifer Gibb, Claims Specialist

jennifer-gibbWith 15 years of industry experience, Jennifer administers both personal and commercial claims for our Martha’s Vineyard clients. Jennifer possesses strong customer service skills that our Vineyard clients have come to rely on. She offers trusted advice focused on delivering a favorable claims experience to our customers. Jennifer graduated with an Associate’s degree from Katharine Gibbs College.

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